Privacy Policy

Definitions

In this Privacy Policy, the following terms have the meanings assigned to them below, unless the context requires otherwise:

• "gtr11", "we", "us", or "our" refers to the operator of the gtr11 platform accessible at https://gtr11.pro.
• "Platform" means the gtr11 website, all associated pages, and any digital services provided under the gtr11 brand.
• "Member", "you", or "your" means any individual who has registered a gtr11 Account or who accesses or uses the Platform.
• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly — including but not limited to full name, date of birth, national identity number, email address, mobile phone number, IP address, payment credentials, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transfer, or deletion.
• "KYC" means Know Your Customer — the identity and document verification process gtr11 may require Members to complete before processing withdrawals or as part of anti-fraud and compliance obligations.
• "Cookies" means small text files placed on your device by the Platform, as well as similar tracking technologies such as web beacons, pixel tags, and local storage objects.
• "Third-Party Processor" means any external company or service provider engaged by gtr11 to process Personal Data on gtr11's behalf under a written data-processing agreement.

Data Controller

gtr11 acts as the data controller in respect of all Personal Data collected from Members through the Platform. As data controller, gtr11 determines the purposes for which Personal Data is processed and the means by which it is processed, and bears primary responsibility for ensuring that such processing is conducted lawfully, fairly, and transparently.

If you have any questions about how gtr11 handles your Personal Data, or if you wish to exercise any of the rights described in Section 11 of this Policy, you may contact our data protection team using the contact details set out in Section 15.

gtr11 processes data on behalf of Indonesian Members in accordance with internationally recognised data-protection principles including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.

Data We Collect

gtr11 collects the following categories of Personal Data from Members and Platform visitors:

gtr11 does not collect sensitive special-category data such as racial or ethnic origin, religious beliefs, health data, or political opinions, except where a Member voluntarily discloses such information in a support communication, in which case it is used only to resolve the matter and then deleted promptly.

How We Collect Data

gtr11 collects Personal Data through the following channels:

• Direct Interactions. When you complete the gtr11 registration form, verify your identity through KYC, make a deposit, request a withdrawal, contact our support team, or update your account settings, you directly provide us with Personal Data.
• Automated Technologies. When you visit or use the Platform, we automatically collect Technical Data and Usage Data via server logs, Cookies, and similar technologies embedded in the Platform. This happens on every visit, including visits by non-registered users.
• Third-Party Payment Processors. When you transact via Indonesian banks (such as BCA, BRI, BNI, or Mandiri) or e-wallets (such as OVO, DANA, or GoPay), our payment processing partners may share transaction confirmation data with us to credit your gtr11 Wallet.
• Identity Verification Partners. Where gtr11 uses a third-party KYC or fraud-screening service, that provider may share identity-match results or risk scores with us. The underlying document images remain within our secure storage systems.
• Game Studio Data Feeds. Game studios such as Pragmatic Play, Evolution Gaming, and Pocket Games Soft may transmit gameplay session data (game ID, round result, wager amount) to gtr11's platform in real time for the purpose of account balance reconciliation and dispute resolution.

Purposes of Processing

gtr11 processes your Personal Data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with those listed here without first informing you and, where required, obtaining your consent.

• Account Management. To create, maintain, and administer your gtr11 Account, including verifying your identity, processing your login, and communicating essential account notices.
• Transaction Processing. To process deposits, credits, wagers, winnings payouts, and withdrawal requests accurately and promptly, including all transactions via Indonesian bank accounts and e-wallets.
• KYC and Fraud Prevention. To verify your identity, confirm your age (21+ requirement), detect and prevent fraudulent activity, money laundering, and multi-accounting, and to comply with applicable anti-financial-crime obligations.
• Responsible Gaming Compliance. To monitor your betting and deposit patterns for indicators of problem gambling, to apply the self-exclusion, deposit limit, and loss limit settings you configure, and to flag accounts that may require responsible gaming intervention.
• Customer Support. To receive, process, and respond to your support queries submitted via live chat, email (support@gtr11.pro), or WhatsApp (+62 811 0000 1111), and to maintain records of communications for quality assurance and dispute resolution.
• Platform Security. To monitor for and respond to unauthorised access, suspicious login attempts, denial-of-service attacks, and other security threats to the Platform and its Members.
• Personalisation. To tailor the gtr11 Platform experience to your preferences — for example, displaying BRI Liga 1 or EPL match markets prominently based on your betting history, or surfacing slot titles by studios whose games you play frequently.
• Promotional Communications. With your consent, to send you information about gtr11 promotions, bonuses, new game launches, and seasonal offers (e.g., Idul Fitri bonus campaigns, Ramadhan deposit promotions). You may withdraw this consent at any time via your account settings or by contacting support.
• Legal and Regulatory Compliance. To fulfil any legal obligation imposed on gtr11 by applicable law, regulatory authority, or court order, including data retention requirements and lawful disclosure to competent authorities.
• Platform Improvement. To analyse aggregate usage patterns, identify technical issues, and improve the performance, reliability, and feature set of the gtr11 Platform.

Legal Basis for Processing

gtr11 relies on the following legal bases to process your Personal Data, consistent with internationally recognised data-protection frameworks:

• Contractual Necessity. Processing required to perform the contract between you and gtr11 — including account registration, transaction processing, KYC, and customer support — is carried out on the basis that it is necessary for the performance of that contract.
• Legitimate Interests. Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is carried out on the basis of gtr11's legitimate interests in operating a secure and compliant platform, provided those interests are not overridden by your rights and freedoms.
• Consent. Processing for optional promotional communications and non-essential Cookies is carried out on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legal Obligation. Processing required to comply with applicable law (such as anti-money-laundering requirements, data retention mandates, and lawful authority requests) is carried out on the basis of legal obligation.

Data Sharing & Disclosure

7.1 We Do Not Sell Your Data. gtr11 does not sell, rent, or trade your Personal Data to any third party for their own commercial or marketing purposes. Any sharing of data is strictly limited to what is necessary to operate the Platform and fulfil our obligations to you.

7.2 Authorised Third-Party Processors. gtr11 may share your Personal Data with the following categories of Third-Party Processors, each bound by a written data-processing agreement and permitted to use your data only for the specified purpose:

• Payment Processors. Indonesian bank transfer gateways and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) — for the purpose of processing your deposits and withdrawals.
• KYC / Identity Verification Providers. Specialist identity-verification services — for the purpose of validating your submitted KYC documents and confirming your age and identity.
• Game Studios. Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other licensed studios integrated into the Platform — for the purpose of real-time session and balance reconciliation.
• IT Infrastructure and Security Providers. Cloud hosting, content delivery network (CDN), and cybersecurity vendors — for the purpose of hosting, maintaining, and securing the Platform.
• Customer Support Tools. Live chat and ticketing platform providers — for the purpose of facilitating the delivery and recording of your support interactions.
• Analytics Providers. Aggregated, anonymised or pseudonymised usage analytics services — for the purpose of understanding Platform performance. No individually identifiable data is shared for analytics purposes.

7.3 Legal Disclosures. gtr11 may disclose your Personal Data to competent governmental, regulatory, or law-enforcement authorities where required to do so by applicable law, court order, or in connection with the lawful investigation of financial crime, fraud, or other unlawful activity.

7.4 Business Transfers. In the event that gtr11 undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the relevant successor entity, provided that the successor entity agrees to honour the commitments set out in this Privacy Policy.

Data Retention

gtr11 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following indicative retention periods apply:

When the applicable retention period expires, gtr11 will securely delete or anonymise your Personal Data so that it can no longer be attributed to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

Data Security

9.1 Technical Safeguards. gtr11 implements industry-standard technical security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the gtr11 Platform.
• Encryption of sensitive data fields (including payment identifiers and KYC document images) at rest in our database systems.
• Access controls and role-based permissions that restrict gtr11 staff access to Personal Data to those whose job functions genuinely require it.
• Continuous intrusion detection monitoring and automated alerts for suspicious access patterns.
• Regular security patching and vulnerability assessments of Platform infrastructure.
• Two-factor authentication enforcement for all gtr11 administrative system access.

9.2 Organisational Safeguards. All gtr11 staff and Third-Party Processors with access to Personal Data are subject to confidentiality obligations. gtr11 conducts periodic data-protection training for relevant staff and reviews Third-Party Processor compliance on an ongoing basis.

9.3 Data Breach Response. In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, gtr11 will notify affected Members without undue delay, providing information about the nature of the breach, the data affected, the likely consequences, and the measures gtr11 has taken or proposes to take to address it. You will be contacted via the email address registered to your Account.

9.4 Your Responsibility. You are responsible for maintaining the confidentiality of your gtr11 Account credentials. gtr11 strongly recommends that you use a strong, unique password for your Account and enable any additional security features offered through your account settings. Do not share your login credentials with any third party.

Cookies & Tracking Technologies

10.1 What Are Cookies. Cookies are small text files stored on your device when you visit the Platform. gtr11 uses Cookies and similar technologies (such as local storage objects and session tokens) to keep you logged in, remember your preferences, maintain Platform security, and understand how Members use the Platform.

10.2 Types of Cookies We Use.

10.3 Managing Cookies. Strictly necessary Cookies cannot be disabled as they are essential for Platform security and login functionality. You may control functional, performance, and personalisation Cookies through your browser settings. Please note that disabling certain Cookies may affect your Platform experience — for example, you may be required to log in again on each visit or lose personalised game recommendations.

10.4 No Third-Party Advertising Cookies. gtr11 does not use third-party advertising or retargeting Cookies. We do not share your browsing behaviour with external advertising networks.

Your Data Rights

As a Member of gtr11, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests within 30 days of receipt.